Refund and Returns Policy

Returns & Exchange Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, our return process is simple and hassle-free.

Eligibility for Returns

• You must notify our Customer Care team within 24 hours of receiving the package.

• The product must be unused, unwashed, and in its original packaging with all tags, accessories, and manuals intact.

How to Initiate a Return

1. Report the Issue: Take clear photos or a short video showing the issue/damage and send it to our WhatsApp or email at support@alzakirimports.com.

2. Verification: Our team will review your claim within 1 business day and approve the return.

3. Pickup / Send Back: Depending on your location, we will either schedule a pickup or ask you to send the item back via courier.

Refund Process

Once we receive and inspect the returned item, your refund will be processed within 3–7 business days through your preferred payment method (bKash, Nagad, or Bank Transfer).